First, before you call, think about what you are going to say. Freestyling often doesn’t work because you miss important points and it turns into a stream of consciousness conversation.
Second, remember that you are calling an expert. Usually, they know a lot more than you do about your service needs. Often, clients assume they need to tell us how to fix the problem they are calling upon us to fix. All we need is an accurate description of the problem. The techs know the solution. That’s why they are successfully in business solving these kinds of problems year after year.
Third, when your technician arrives, the garage should be clear and you should give them a verbal description of what is happening. After the initial conversation, please leave the technician alone so he can work and THINK about fixing your problem. We are not automatons, we are humans and we need to have silence to think. If, for some crazy reason, you don’t want us to think about your problem while we’re there working to resolve it, keep talking. When we are finished, we will discuss with you what we’ve done and make sure that we are all on the same page. Be kind and courteous. We want to help you to the best of our ability. We are service professionals.